To make a booking, please follow these steps:
visit our website: Go to our homepage and navigate to the "Bookings" section.
Choose your service: Select the desired service from our offer.
Select date: Select a suitable date in the calendar. Note the availability and possible restrictions.
Enter personal data: Enter your personal details such as name, address, telephone number and email address. This information is necessary to confirm your booking and to contact you.
Additional Information: If applicable, provide additional information or special requirements that you would like us to consider.
Payment details: Choose your preferred payment method and enter the necessary payment details.
Check confirmation: Check your entries and the details of your booking. Make sure all information is correct.
Complete booking: Click "Complete Booking" or "Book Now" to confirm your booking. You will receive a confirmation email with all the details of your booking.
Yes, a deposit is required after booking.
down payment: A deposit of 20% of the total amount is due immediately after booking. This deposit secures your place and confirms your booking.
Final payment: The remaining 80% of the total amount must be paid before the start of the trip at the latest. Please ensure that the full amount reaches us in time to ensure a smooth processing of your booking.
If you have any questions about payment or need assistance, our customer service team will be happy to assist you.
We accept the following payment method for your booking:
Please note that all transfers must be made on time to secure your booking and ensure a smooth transaction. Please make sure to include your booking number in the purpose field so that we can correctly allocate your payment.
If you have any questions about payment by bank transfer, please do not hesitate to contact our customer service. We will be happy to help you.
Yes, depending on what you have booked, we will provide you with the appropriate equipment.
- Bicycle: For booked bike tours, we will provide you with a suitable bike. We offer various types of bikes that are tailored to the specific requirements of the tour and your personal preferences.
The equipment provided is thoroughly checked and serviced before the tour begins to ensure it is in perfect working order.
If you have any special requirements or requests regarding equipment, please let us know when booking and our team will be happy to help you to ensure you are optimally equipped.
The number of people per group or team varies depending on available places and the type of trip booked.
- Available seats: Group size is determined based on space availability. We make sure that groups do not become too large to ensure personal attention and a pleasant travel experience.
- Travel with desired dates: If you have booked a trip with a preferred date, we will be happy to tell you the exact number of people in your group. Contact our customer service to obtain this information.
We are always available for special requests or further information regarding group size. Our goal is to offer you the best possible travel experience.
How can I cancel an order?
To cancel an order, please follow these steps:
1. Contact our customer support: Please contact our customer service as soon as possible. You can contact us by phone or email.
2. Provide information: Have your booking number and the personal details you used when booking ready. This information is necessary to quickly and correctly identify your order.
3. Check cancellation policy: Please refer to our cancellation policy, which can be found in your booking documents or on our website. These terms contain important information about any cancellation fees or refunds.
4. Confirm cancellation: Confirm your cancellation in writing, either by email or through an online form if available. Our customer service will send you a confirmation of the cancellation.
5. Refund: If you are eligible for a refund, it will be processed in accordance with our cancellation policy. The refunded amount will be returned to the payment method you used to make the booking.
Cancellation policy
- Up to [number] days before departure: Free cancellation or small cancellation fee.
- [number] to [number] days before departure: Partial refund less a cancellation fee.
- Less than [number] days before departure: No refund possible.
Please note that specific cancellation policies may vary depending on the service booked, so always check the exact terms in your booking documents.
If you have any further questions or need support, our customer service is always available.
If you would like to contact us, there are several options available to you:
1. By phone:
- Call us at Germany: +49 (0) 6221 647 8155
South Africa: +2721 488 3000.
2. By email:
- Send us an email to info@africanbikers.com.
3. Contact form:
- Visit our website and fill out the contact form. You can find this in the "Contact" section or at the bottom of the homepage.
Customer service hours
Our customer service is available from:
- Monday to Friday: xxx o'clock - xxx o'clock
We look forward to hearing from you and are happy to answer any questions or concerns you may have!
You can find our General Terms and Conditions (GTC), Privacy Policy and Legal Notice at the bottom of our website.
African Bikers was founded by Andreas Lappe and Jens Deister in 1993, after the two of them arrived in Cape Town following a year-long trip across Africa by bike.
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